Software as a Service (SaaS) Terms and Conditions
1. Introduction These Terms and Conditions ("Terms") govern your use of the software services provided by Alfresko Vision, a trading name of Alfresko Ltd, located at 8, Willow Park, Langley Park, Durham, DH7 9FF ("Company", "we", "our", or "us"). By accessing or using our Software as a Service ("SaaS") platform ("Service"), you agree to be bound by these Terms.
2. Services Provided The Company provides access to Alfresko Vision, Configuration software and Customer Management Portal through a web-based platform. Users may utilize the Service based on the subscription plan selected.
3. User Accounts and Responsibilities 3.1. To use the Service, you must create an account and provide accurate and complete information. 3.2. You are responsible for maintaining the confidentiality of your account credentials. 3.3. You agree not to use the Service for any unlawful or prohibited activities.
4. Subscription and Payment 4.1. Access to the Service is based on a subscription model with various pricing plans. 4.2. Payment is due in accordance with the selected plan and must be made via the payment methods accepted by the Company. 4.3. All fees are non-refundable unless otherwise specified. 4.4. The Company reserves the right to change subscription fees with prior notice.
5. Service Availability and Support 5.1. The Company will make reasonable efforts to ensure Service availability but does not guarantee uninterrupted access. 5.2. Support services may be available based on the selected subscription plan. 5.3. The Company is not liable for service interruptions due to circumstances beyond its control.
6. Data Privacy and Security 6.1. The Company will process user data in accordance with its Privacy Policy. 6.2. Users are responsible for maintaining appropriate security measures when using the Service. 6.3. The Company shall not be liable for data loss due to user negligence.
7. Intellectual Property 7.1. All intellectual property rights in the Service and its contents belong to the Company. 7.2. Users may not copy, modify, distribute, or reverse-engineer any part of the Service.
8. Termination 8.1. The Company may terminate or suspend access to the Service if a user violates these Terms. 8.2. Users may cancel their subscription at any time, with a 90 day termination notice in writting, but no refunds will be provided unless otherwise stated.
9. Limitation of Liability 9.1. The Company shall not be liable for any indirect, incidental, or consequential damages resulting from the use of the Service. 9.2. The total liability of the Company for any claim related to the Service shall not exceed the amount paid by the user in the preceding 12 months.
10. Governing Law These Terms shall be governed by and construed in accordance with the laws of United Kingdom. Any disputes shall be resolved in the courts of United Kingdom.
11. Amendments The Company reserves the right to modify these Terms at any time. Users will be notified of any significant changes.
12. Contact Information For any inquiries regarding these Terms, please contact us at 8, Willow Park, Langley Park, Durham, DH7 9FF or email at info@alfresko.co.uk or telephone 07743896460
By using our Service, you acknowledge that you have read, understood, and agreed to these Terms.